Why You Should Hire a Certified Contractor

hvac contractor



When you need a technician to fix your home’s heating or cooling system, you want to make sure you’re hiring someone who is both skilled and trustworthy. But with so many contractors and businesses available, how do you choose? Fortunately, organizations with the consumers’ best interests at heart have created certification exams to guarantee you receive quality service. Here are some of the most common certifications, and what they mean for you and your contractor.

NATE Certification

North American Technician Excellence (NATE) is the leading certification program for technicians and professionals in the heating, ventilation and air-conditioning (HVAC) industry. Entry-level certificates test the fundamental skills for those who have worked in the HVAC field for less than a year. After an individual has at least two years of experience they are permitted to take professional level certifications. These professional certifications cover installation and service techniques in a number of specialty areas, including:

  • Air conditioning
  • Air distribution
  • Heat pumps
  • Gas heating
  • Oil heating
  • Hydronics gas service
  • Hydronics oil service
  • Light commercial refrigeration service
  • Commercial refrigeration service

Technicians are permitted to take as many certification exams as they’d like, expanding their knowledge and skillset as needed, though each exam still requires having at least two years of experience in that area.

EPA Certification

Starting in 2018, Section 608 of the Clean Air Act will require all HVAC technicians who maintain, service or repair equipment that contains refrigerants be certified by the United States Environmental Protection Agency (EPA). The included exams will ensure technicians are familiar with the ozone-depleting properties of most refrigerants, as well as how these chemicals should be handled to keep both consumers and the environment healthy.

BBB Accreditation

The Better Business Bureau (BBB) offers an accreditation review service in which businesses can choose to participate. The BBB measures each business against their own Code of Business Practices, built on the BBB Standards of Trust, which includes eight principles that summarize elements of creating and maintaining consumer trust:

  • Build trust
  • Advertise honestly
  • Tell the truth
  • Be transparent
  • Honor promises
  • Be responsive
  • Safeguard privacy
  • Embody integrity

Businesses that are fully accredited by the BBB participate in continuous monitoring to ensure their services comply with the BBB’s standards. The Bureau then assigns ratings on an A+ (high) to F scale that provide an easily understandable measure of quality for consumers. This score can easily change if a business’s quality of service slips or improves over the years.

Certified HVAC Services in Arizona

Western States Home Services has more than 50 years of experience in the HVAC industry. We only hire the best technicians with skills and certifications that measure up to our rigorous standards. Offering heating and cooling services to the entire Valley of the Sun and Tucson, Western States Home Services guarantees 100 percent satisfaction or your money back! Contact us today for more information or to schedule a service appointment.